We obtain information from you in order to provide you with a service. That could include sending out an order to you, or providing you with event planning services.
We gather this information when you make a purchase from us, or when you access our services.
You have the right to know what, of your personal information we hold and what we do with it, so if you’d like to find out what information we have, or would like us to clear any information we have, you can let us know any time by emailing
Any personal information we have is stored securely – including password protecting all information stored digitally, and locking away any personal information shared physically.
We’ll only store your personal information for as long as is necessary, and it will be securely destroyed or deleted once we’ve provided the service to you that you provided the information for.
We promise to respect all personal information. That includes any personal information you share with us, or that is shared with us by other organisations. We will keep your data safe and secure and not use it for any purpose you would not reasonably expect us to.
What is personal information?
Personal information means any information that may be used to identify you, such as your name, title, telephone number, email address, or mailing address, etc.
Why we collect your personal information and how we use it
The aim of us collecting and retaining data is to be able to provide you with a service whether that be shipping an online order to you, organising an event for you or offering event support. We only retain data where there is a legitimate interest and lawful basis to do so. The lawful basis on which we process your data is that of a contract – e.g. to provide a service to you, at your request.
Listed below are examples of the ways in which we may use your personal data. The list is not exhaustive but is aimed to give you an overview of the types of ways we may use your data.
- To be able to send you items you’ve ordered from us online
- Contact you about any issues with items you’ve purchased from us
- Keep a record of any communications between us and you, for example emails and phone calls in relation to event planning services or event support.
- Processing financial transactions such as purchases, or invoices.
- Researching the interests, behaviours, demographics (for example: age, gender identity, location) and trends of the people who are using our services.
We will always check with you that you are happy with us retaining and using any data about you before we do so.
You have the option to say no to us retaining your information or for us to remove the information that you have shared with us, though please bear in mind that if you choose not to agree to this, it may affect our ability to carry out the tasks above for your benefit, or the work of Rare events.
Where we get your information from:
You have the right to be informed about the collection and use of your personal information. Before we collect personal information from you, we will always give you the opportunity to confirm you are happy for us to do so, and provide you with privacy information.
There are two main ways in which we collect personal information about you: directly or indirectly (including the use of third parties).
You may give us your information in order to:
Purchase our products
Use our services
or otherwise communicate with us.
Your information may be shared with us by other organisations, when you have consented for them to do so. You should check the privacy information for these organisations when providing consent to understand how they may use your data.
These organisations may include third party organisations such as:
Transaction websites such as PayPal
Our website provider.
We will also ensure that organisations are complying with the relevant legislation when sharing your information with us. We may also use publicly available information.
We may ethically screen supporters to minimise the risk of associating ourselves with an individual or organisation that conflicts with our values.
How we store your data, and how long for
We are committed to storing your data securely, and ensuring that it is accessible only by those working on behalf of Rare events who have agreed to work with data responsibly and securely according to our policies. We ensure that all locations in which your data are stored are secure and compliant with the relevant legislation.
We only store information as long as it is required for the purpose it was originally obtained for. Therefore, the length of time we store your information for depends upon what the information is and what purpose it is retained for. We regularly review the information that we hold and will ensure that any data no longer required is securely deleted or disposed of.
How we keep your data safe
We ensure that the appropriate safe guards are in place to ensure that the information you share with us is kept safe, and only accessed by those who have permission to do so. We check that all places where we store data are compliant with the latest legislation (GDPR), and in keeping with our high standards. For example, all digital information is password protected through trusted services that are compliant with the latest legislation, and any physical information is securely locked away, and only accessed by those working on behalf of Rare events who have agreed to work with data responsibly and securely according to our policies.
We never have, and never will share data with other organisations for marketing purposes. There are only very specific situations in which we may share your information.
Sometimes if you are sharing a review or photo with us, we will ask whether you are happy for us to share this publicly via ‘all media’. We use all media sources available to us in order to market and promote our business such as Instagram, Facebook and Pinterest.
We will always make this clear to you where we are asking whether you are happy for us to share information in this way.
Use of our website
We use Google Analytics to gain usage information about our website, so that we can better understand the need for our services and improve the site. We also collect domain information (e.g. IP address) as part of our analysis of the use of the website. This data enables us to become more familiar with how people visit our site, how often they visit and what parts of the site they visit most often.
This information is collected automatically and requires no action on your part. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
You should also check the settings on your browser, devices and/or operating systems to check what information you are giving permission to share when you browse the internet.
Use of Children’s Data
Where we are providing a service to children and young people, we will only process their personal information if we have written parental consent and if we need the data in order to provide a service to them.
Your Legal Rights
You have the right to be in control of your information. Outlined below are your legal rights and information on how you can act upon them. If you would like to speak to us about any of these issues, you can contact us on
The right to access your personal information
You have the right to request a copy of the personal data we hold on you. We will fulfil any requests within one month.
The right to edit and update your personal information
The accuracy of your personal information is important to us, if the information we hold is inaccurate or incomplete, please let us know and we will update it as soon as possible.
The right to be forgotten
You do have the right to request the deletion or removal of your personal information where there is no compelling reason for its continued processing. We will review each request on a case by case basis.
We will endeavour to comply with your request without delay and in any event, within one month of receiving your request.
The right to complain to a supervisory authority if you believe we have not handled your personal information in accordance with the data protection laws
You can always speak to us about issues relating to data protection. This includes if you wish to ask a question, make a complaint or raise a concern about how we process your personal information. You can contact us on
If you are not happy with how we have handled your complaint, or you believe that your data protection or privacy rights have been infringed, or for other reasons would rather not contact us, you have the right to complain to the Information Commissioner’s Officer (ICO), which oversees the protection of personal data in the UK.
Updating your preferences or unsubscribing
You can change your contact preferences by contacting us. You can also change your preferences through links in the bottom of emails we send to you.
Updates and changes to our policy
We reserve the right to update this policy and will review it regularly. You should check this policy which will always be available on our website or by request. If there are any major changes to our policy, if appropriate we will add a notice on our website or contact you.
If you post or send any content that we believe to be in breach of any laws or otherwise inappropriate, such as defamatory content, we may use your personal information to inform relevant third parties such as the police.
Controller of personal information
We are Rare events, an events specialist company based in South Wales and an online shop.
Our registered office is 49a, Sion street, Pontypridd, CF37 4SD